The Terms of Service

December 2, 2022: For Pioneer Members the contribution refund option was replaced by a 10% Benefit Boost. Members who joined before the change will retain the refund option.

December 11, 2022: The Referral Benefit Boost and the Multiple Vehicle Benefit Boost were introduced.

December 20, 2022: A step was added to the benefit request process to document that a request submitted within the first 90 days of membership will requirement documentation from the member showing that the damage occurred after enrollment.

February 1, 2023: The Pioneer Member program was closed upon reaching our goal of enrolled vehicles.

February 4, 2023: Transferability introduced giving enrolled hosts the option to transfer contributions and benefits to a replacement vehicle when an enrolled vehicle is retired from the platform.

February 4, 2023: Upgrade option introduced giving hosts on the monthly plan the ability to upgrade to a higher paying benefit plan.

February 4, 2023: Two new plans introduced, the Enterprise Plan with $4,000 in annual benefits available and the Enterprise Unlimited Plan with unlimited annual benefits available.

The ClaimShare Cooperative was formed to ease the burden of damage deductibles incurred by Turo hosts. Hosts make an annual contribution (payable in monthly installments) equal to 50% of the deductible on a corresponding Turo protection plan, per vehicle. Their contribution secures a maximum annual benefit equal to 100% of their damage deductible, twice the amount of their annual contribution, effectively reducing the deductible burden by half.

Hosts may choose to make the total annual contribution in one up-front payment and receive a 10% discount on the contribution. 

Benefits may be received by the host for a single Turo damage claim, or for multiple damage claims on the same vehicle, up to the maximum annual benefit amount.

The ClaimShare Cooperative is not an insurance policy, is not regulated as such, and should not be viewed as such.

The ClaimShare Cooperative is committed to 100% payout performance, provided participating hosts follow the benefit request process, with proper documentation provided. 

The Cooperative will undergo an annual independent audit for accountability purposes, with the audit results available for review on the website.

Membership is available to any individual with vehicles listed on the Turo platform.

Hosts may apply for enrollment by completing an intake form on the Members page of the ClaimShare Cooperative website. During the application process the prospective member will be required to acknowledge they have read, and fully understand the Terms of Service.

The first monthly contribution will be charged upon membership approval after receipt of the application and benefits will be available immediately according to the monthly benefit accrual formula.

Members may enroll as many vehicles as they wish. Membership follows the vehicle, not the host. Each vehicle will have it's own membership tier, maximum annual benefit, contribution and benefit accrual schedule and plan year begin and end date.

Members will receive a 5% Benefit Boost on every every additional vehicle enrolled in the ClaimShare Cooperative after the first. The boost will not be applied to the first vehicle, only vehicle 2 and beyond.

Members will receive a 5% Benefit Boost on every enrolled vehicle when a new member indicates on their enrollment form that they were referred to the ClaimShare Cooperative by that member.

Members of the Carshare Academy, at the Mercedes and McLaren levels, will automatically receive a 10% benefit boost. This means that whatever benefit plan chosen, members can add 10% to their annual benefit available.

If a host retires an enrolled vehicle from the Turo platform, they may transfer contribution history and remaining benefits to a replacement vehicle. Plan year start and end date will remain unchanged. A $25 transfer fee will will apply to all transfers.

An enrolled vehicle on the monthly plan, may be upgraded to a higher tier. Previously accrued benefits will remain unchanged, however benefits will be accrued at the new monthly rate beginning with the new monthly payment.

Upgrades are not available to vehicles enrolled on the annual plan.

The total annual benefit will be available according to a monthly accrual formula. Each monthly payment will secure an additional 8.333% of the total annual benefit. If a host chooses the one-payment option, for the 10% discount, the entire annual benefit will be available immediately.

Participating hosts may choose to make monthly contributions and receive benefits according to the Benefit Accrual Formula. Contributions will be automatically charged to the host credit/debit card each month.

Hosts may cancel their participation, and their monthly contributions at any time.

Hosts may alternatively choose to make a one-time contribution for the full amount, receive a 10% discount, making the full maximum annual benefit immediately available.

All contributions, monthly and one-time, are non-refundable.

Once received, reviewed, verified, and approved, with required documentation received, benefit payment will be sent electronically via Paypal or Zelle.

If a benefit request is submitted within the first 90 days of membership, The ClaimShare Cooperative will request additional documentation to show that the accident occurred, and the claim was filed with Turo, after enrollment in the ClaimShare Cooperative. The documentation requested will be the initial confirmation email received from Turo immediately after claim submission.

Provided the required documentation is received with the benefit request, the review, verification, approval, and payment process will be completed within 72 hours of receipt of the documentation.

Contributions and benefits are tied to a specific vehicle. Benefits for one vehicle may not be received for damage claims incurred on another vehicle owned by the same host.

Unused benefits from one plan year will be rolled over and made available in the next plan year, provided the participating host maintains their membership. Rolled-over benefits are available only in the next plan year, and will be used first, before benefits for the current plan year. Unused benefits will not be rolled over for more than one plan year.

Unused benefits for both the current plan year, and remaining benefits rolled over from the previous plan year, will be forfeited should the host cancel their membership.

When a damage claim occurs, is approved and processed by Turo, and the host incurs the deductible impact for that claim, the participating host may submit a benefit request using the ClaimShare Cooperative Benefit Request Form accessed via the Members page of the ClaimShare Cooperative website.

Two documents must be provided with each submission for review, verification, and approval:

1. A screenshot of the final resolution email from the Turo claim representative showing the damage amount approved, the application of the deductible, and the amount paid to the host (or not paid in the event the claim amount falls below the protection plan deductible). Must be uploaded with the Benefit Request Form.
   
2. After submission of the Benefit Request Form is complete, the participating host must then forward the original email (from the screenshot named in item 1.), to admin@claimsharecoop.com

The ClaimShare Cooperative processing team will review the documentation, validate it with Turo, and then proceed with processing.

If a benefit request is submitted within the first 90 days of membership, The ClaimShare Cooperative will request additional documentation to show that the accident occurred, and the claim was filed with Turo, after enrollment in the ClaimShare Cooperative. The documentation requested will be the initial confirmation email received from Turo immediately after claim submission.

Provided the Benefit Request Form is properly completed, required documentation is received, and the documentation passes the verification process, benefit payment will be sent to the host within 72 hours of submission.

NOTE: Any contribution balance due to the ClaimShare Cooperative as the result of a declined credit card payment must be resolved before benefit payment will be released.

Members may cancel their membership at any time by completing the Cancellation Request Form on the ClaimShare Cooperative website.

Any unused benefits will be forfeited and no longer available upon cancellation at the member's request..

The ClaimShare Cooperative may cancel membership at any time. This action may be taken if it is discovered that the member has submitted a fraudulent benefit request. If a membership is cancelled by the ClaimShare Cooperative, any accrued benefits will remain available for qualified claims through the end of the member's plan year, even if contributions have been stopped. These benefits will not roll over to a second plan year and will be forfeited, if not used, by the end of the plan year in which they were accrued.

Shortly after membership is approved and the first contribution is received, each member will be invited to our CRM with login credentials to access their account, at any time, and view real-time account status and activity.

To assist with establishing a proof of concept, and fine-tune our process and procedures, a group of  members will be welcomed into the program with a special benefit unique to them. All Pioneer Members will enjoy a 10% benefit boost which means that the total annual benefit available, on any tier, will be increased by 10% for the first year of membership. This boost is only available for the first year and is not applied to subsequent plan years.

The Pioneer Member program was closed on February 1, 2023.

The ClaimShare Cooperative uses the same Client Relationship Management system used by companies such as Coca-Cola, Hulu, Canva, EA Sports, Universal Music Group, the NHL, and more. Your data will never be sold or given to anyone or any organization.

We understand that accountability and transparency are critical. To provide for that accountability and transparency, the following measures are in place.

• At enrollment, members will digitally acknowledge they have read and understand the Terms of Service.
• Members will have 24/7 online access to their account to view balances and account activity.
• An advisory board is in place to provide oversight and guide the organization. 
• The ClaimShare Cooperative will undergo an annual audit by a Certified Public Accountant with audit results published on the website.